FAQs

Your Alphasupps account:
Do I need to have an account to purchase something?
- No you don’t need an account to make a purchase, but you will miss out on some crazy deals only available to account holders, and also miss out on loyalty points that can earn you sweet discounts on your next order. Creating a Free account also lets you look at past orders and shipping info.

Im not able to sign in to my account?
Not a problem just contact us, and we’ll get you sorted.

How do I stop the promotional emails from coming through?
open up a promotional email sent from Alphasupps, then click on the unsubscribe button at the very bottom of the page. Then it should take about 2 to 3 business days to take effect. If it’s not too much trouble, please give us feedback at the end.

Payments and Orders:
What payment options do we have?
There a few ways you can make a purchase on Alphasupps: Mastercard, visadebit, Layby or with Loyality points. If you have any further questions don’t hesitate to give us a call.

Laybuy
Pay by Laybuy and spread your payments out over 6 weeks, interest free. If you don't have a Laybuy account, you will need to create one before making a order.

Once you’ve set-up a Laybuy account, at checkout select Laybuy and you will be redirected to the Laybuy site where you can log in and accept the purchase. Once the payment has been processed you will return to Alphasupps.co.nz and receive an order confirmation and order number. Please don’t refresh the page or click away until your order is confirmed.
In addition to an Alphasupps confirmation email you will receive a separate email from Laybuy which shows when your card will be charged.
You can set up an account and learn more about Laybuy on their website.

Pay by Gift voucher
If you have a gift voucher, you can redeem this via promocode at the checkout. Just make your purchase then at checkout, go to the promocode box and type in your promocode that’s on your gift voucher. Note that you can only use one promocode per transaction. There is no change or credit given back after making the transaction, so try to make a purchase as close as you can to the value of your gift voucher.

Alphasupps loyalty points
Make sure you have an account with Alphasupps so that you don’t miss out on any deals or loyalty points. Every 20 dollars you spend will earn you 1 point. 5 points is worth 5 dollars. You can use your loyalty points to make purchases or discount off the total value at your next checkout. Loyalty points cannot be transferred in to cash.

Shipping and delivery 
When will my order get here?
There is a number of delivery options available depending on your location. If you checkout our shipping options, you’ll see everything you need to know.

Has my order been shipped?
you will be emailed once your order has been dispatched, all your shipping details should be on that email. You can manage notifications on the shipping link given to you on the email.

If your order is coming up as “Delivered.” But you cannot find it, please check back door, front door, garage, or anywhere safe they could have left it. A calling card would have been left at the front door if they needed a signature, but no one was home. 

If something went wrong with your order, please contact 0800 COURIER and give them your tracking number.

Can I change my shipping address?
If you have already placed the order you will not be able to change the address, so you will need to email us on Admin@alphssupps.co.nz with “change of address” as the Subject, Name and order number, and we will have it sorted out as soon as possible. If you have recently moved address be sure to always double check shipping address before making a purchase.
you can contact us:
Monday to Friday 8:30am to 5:30pm. Excluding public holidays.